Privacy Policy

Betpanda protects your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you use our online casino services. Trust is fundamental to our relationship with you, and we take our responsibilities under applicable data protection laws, including the General Data Protection Regulation (GDPR), seriously.

By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy. Review this document regularly, as we may update it to reflect changes in our practices or legal requirements.

We collect various types of information to provide our casino services and comply with regulatory requirements. This includes personal information you provide directly to us and data we gather automatically through your use of our platform.

Personal information we collect includes:

• Identity verification details such as your full name, date of birth, and government-issued identification documents
• Contact information including email address, phone number, and residential address
• Financial information such as payment method details, transaction history, and banking information
• Account credentials including username, password, and security questions
• Gaming activity data including bet history, game preferences, and session duration

We also automatically collect technical information such as your IP address, device information, browser type, and website usage patterns through cookies and similar technologies.

Betpanda uses your personal information for several purposes related to operating our online casino services. We process your data to create and manage your account, verify your identity as required by our licensing authority, and process deposits and withdrawals securely.

Your information helps us provide personalized gaming experiences, recommend games that match your preferences, and communicate important updates about your account or our services. We also use your data to detect and prevent fraud, money laundering, and other illegal activities, providing a safe gaming environment for all users.

Additionally, we may use your information to comply with legal obligations, respond to regulatory inquiries, and improve our services through analysis of user behavior and preferences. Marketing communications are sent only with your explicit consent and can be opted out of at any time.

Under GDPR and other applicable data protection laws, we process your personal information based on several legal grounds. Most commonly, we process your data to fulfill our contractual obligations to provide casino services, including account management, payment processing, and customer support.

We also process certain information to comply with legal obligations imposed by our licensing authority and anti-money laundering regulations. For marketing activities and service improvements, we rely on your consent or our legitimate interests, provided these do not override your fundamental rights and freedoms.

Betpanda does not sell your personal information to third parties. However, we may share your data with trusted service providers who help us operate our platform, including payment processors, identity verification services, and technical support providers. These partners are contractually obligated to protect your information and use it only for specified purposes.

We may also disclose your information when required by law, such as responding to court orders, regulatory investigations, or law enforcement requests. In cases involving suspected fraud or illegal activity, we may share relevant information with appropriate authorities or other operators to protect the integrity of online gaming.

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use industry-standard encryption protocols, secure servers, and regular security audits to maintain data protection.

Access to your personal information is restricted to authorized personnel who need it to perform their job functions. We maintain strict access controls, regular password updates, and comprehensive staff training on data protection practices. While we protect your information, no internet transmission is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

You have several rights regarding your personal information under applicable data protection laws. These include the right to access your data, request corrections to inaccurate information, and in certain circumstances, request deletion of your personal information.

You may also object to certain types of processing, request data portability, or withdraw consent where we rely on it for processing. To exercise these rights, contact our privacy team using the details provided below. We will respond to your requests within the timeframes required by law, though some requests may take longer to process due to regulatory requirements.

Betpanda uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and provide personalized content. Essential cookies are necessary for basic website functionality, while analytics and preference cookies help us understand user behavior and improve our services.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. Our cookie policy, accessible through our website footer, provides detailed information about the types of cookies we use and how to control them.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically maintained while your account remains active and for a period thereafter as required by our licensing authority and anti-money laundering regulations.

Transaction records and identity verification documents are retained according to regulatory requirements, which may extend beyond account closure. We regularly review our retention practices and securely delete information that is no longer needed for legitimate business or legal purposes.

Your personal information may be transferred to and processed in countries outside your jurisdiction where our service providers or group companies are located. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information according to applicable data protection standards.

Betpanda services are strictly intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under the legal gambling age, we will promptly delete such information and close any associated accounts.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you through your registered email address or prominent notices on our website. Continued use of our services after such changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer through the contact methods available on our website. We address your concerns promptly and transparently.